Hillcrest Convalescent Center complies with the provisions of the Civil Rights Act of 1964, the Americans with Disabilities Act and various other federal and state laws and regulations on discrimination. No person shall, on the grounds of race, color, national origin, sex or handicap, be denied admission, benefits due, and participation in activities or otherwise be
subjected to discrimination in the receipt of services.

As a protection to all patients, persons who are acutely ill, have contagious diseases, addicted to drugs or alcohol, mentally ill to the extent that they are dangerous to themselves or others or who require services that are not available on-site, may not be admitted to Hillcrest. Maternity cases are
not admitted.

Residents are admitted only under the supervision of a physician licensed to practice medicine in North Carolina. This physician or his/her designated covering attending must be on-call 24 hours a day for the patient. If a potential resident does not have a local physician to cover, our Admissions Coordinator can assist in securing coverage.

The Admissions Coordinator provides a packet to parties on or before the day of admission. The Admissions Packet includes: information about our policies and procedures; a list of charges for routine and additional services and a pre-admission profile. Upon admission, the patient and/or his/her responsible party is required to sign all admission papers including a legally binding admission agreement. On the day of admission of a private pay resident, payment for room and board from the date of admission through the last date of the month, or a minimum of two weeks room and board, whichever is greater, is required. Verification of insurance will also be required. We ask that any advanced directive documents such as living wills and power of attorney papers be provided for our records by the time of admission. Hillcrest's Insurance and Billing Department will submit insurance claims for Medicare Part A and B patients only.

Upon admission, the patient and/or responsible party is given a copy of House Bill 1015 which outlines in detail patients’ rights in a nursing facility. A list of advocacy groups on behalf of residents and families is also included in the Admissions Packet. When a patient leaves the facility but chooses to "hold" or continue paying for the room, their possessions are left in the room. Understand that Medicare does not pay to hold a bed. If the family chooses not to hold a bed or upon permanent discharge from the facility, the resident must clear all non-clothing belongings from the room by noon. Our Housekeeping Department can pack up clothing items if the family is unable to retrieve them immediately. Below is a link to our policy regarding privacy practices at Hillcrest:
Notice of Privacy Act/HIPPA (pdf format)