Upon admission of a resident, it is his/her responsibility and/or that of the responsible party to provide all insurance information to the Admissions Coordinator or Business Office. Hillcrest does not submit insurance claims on behalf of private pay residents.

Our Billing and Insurance Department staff is available to assist residents and family members in clarifying benefits if necessary. Hillcrest bills in advance on a monthly basis. The base rate includes routine nursing care, the room, three meals a day and snacks. Linens and all recreational/social activities are also included in the base rate. An itemized statement is mailed by the first of each month and payment is due by the 20th of each month. There is a $50.00 late charge applied to payments received after that date. Charges other than routine services such as rehabilitation therapy, beauty shop, laundry, medications and medical supplies will appear on the following month’s statement. A list of our charges for medical supplies, equipment, beauty shop, laundry and rehabilitation rates is provided upon admission.