Hillcrest is a 120-bed licensed, skilled nursing center with an additional 34 assisted living beds. Qualified Registered Nurses, Licensed Practical Nurses and Certified Nursing Assistants (CNAs) provide 24-hour nursing services for all residents.

All medications and treatments administered by the nursing staff must be by physician’s orders and are under his/her direction and supervision.

Hillcrest employs a Registered Nurse (R.N.) supervisor 24 hours a day, seven days a week; three times as much as the State requires.* Our Director of Nursing and Assistant Director of Nursing, both RNs, are on site weekdays. Each day is divided into three shifts. Change of shift occurs at 7-7:30am, 3-3:30pm and 11-11:30pm.

Hillcrest strives to staff the facility with permanent, full-time employees. In some cases, part-time personnel are utilized. If a resident should require or choose to have a private sitter while at Hillcrest, the family should inform the Director of Nursing. Hillcrest must approve a home health agency providing private sitter services. The family is billed directly by the agency; Medicare does not cover these services. Personal grooming, such as bathing, dressing and shaving, is done daily by the CNA assigned to the resident. Whirlpool baths are given monthly or more frequently if ordered by the physician.

When changes are noted in a patient’s condition, the Charge Nurse notifies the physician and primary emergency contact person. In cases where a resident may need to be sent to the hospital, the primary emergency contact as designated by the admitting party is contacted.

All potential employees submit to drug testing. New CNAs are fingerprinted, their North Carolina certification is verified and a criminal background check is completed.

* As of 09/03. Regulations subject to change.